Yes, we are aware that the search facility could be better. And it has been on our list but then decided to focus on more pressing issues like membership and toolbar. But fear not - your comment has been noted and I'll pass it along to the Dev team to see what they can do.

Regards - Comdot

Whenever I search the forum posts, if I read someone's answer and want to carry on browsing other responses, I can't.

It just goes back to the main index when you press back. So, if you can't find the answer you're looking for, or want to read multiple answersyou loose the question, have to re-search it and find the post all over again, and then reperat the process!. It just doesn't work propoerly and I've been using it about a year and it's never worked.

Apart from that, Moonfruit is great.

Best regards,

Mike

Katrine

Yes it does need an overhaul and it is one of those widgets we would love to give a make-over or completely rebuild. But the next major project on our agenda is e-Commerce. That said, we have heard your concerns and passed them on to management.

Thanks for your feedback - Comdot

if nothing is addressed re the gallery issue, I think I may reluctantly have to move my sites elsewhere since they rely heavily on image presentation - one is an artist's website & the other is used for web design & it is vital that the images are viewed at their optimum.

Incidentally, this is not meant to be entirely negative - all the recent improvements & bug fixes are all very welcome so thanks for your continuing hard work.

Ok, thanks for listening - I look forward to a response

Katrine

We saw your ticket, and looking at your last reply, it sounded like you had it sorted. I've checked your site, but it looks like you've removed the PayPal page so we cannot test or review the problem.

What we'd suggest is go through the process - it does work, and for a great number of our users - by setting the buttons on a page which you can hide from the menu. Then just reply to our last response to you and give us details of the button, item, page etc so we can investigate.

Thanks

- Comdot

For THREE solid months I have done everything (right, as it turns out) and under advice and instruction from here, PayPal itself, even college IT instructors...

And today, I finally manage to get an active PayPal button, linked to my account, on the site - and it's a damn mess, with all the codes showing, and gets swallowed within a few seconds.

Time to give up me thinks - and delete the site and cancel with Moonfruit. An expensive error, as it turned out.

Email on its way explaining the confusion. You can transfer out a domain without release. However, we cannot currently provide Zone Management (pointing of A-records) for indidvidual domains. We just don't have the ability at present to provide an interface for this but it is in the pipeline.

But the bottom line is, based on your comments in the first post, yes you can transfer out individual domains.

All details are in the email.

Thanks and apologies for the confusion.

- Comdot

--- comdot 

thats great thanks for your reply

Email on its way explaining the confusion. You can transfer out a domain without release. However, we cannot currently provide Zone Management (pointing of A-records) for indidvidual domains. We just don't have the ability at present to provide an interface for this but it is in the pipeline.

But the bottom line is, based on your comments in the first post, yes you can transfer out individual domains.

All details are in the email.

Thanks and apologies for the confusion.

- Comdot

We weren't aware there was a problem with webmail. We'll test this out and see what we can find.

Thanks - Comdot

Thanks

I think he's going to ask PinkPigIllustrations for 27 vouchers after he's made a few doppels :o)

HEY - Dakukuu! Folk are just winding you up, pay no attention.

If I was you though, I would have asked a mod to quietly delete the post. (Or change your name the next time you go off on one!)

All the best.

And you want folk who come to your site to club together for £27 to upgrade the site? How do I get the feeling that no-one who donates will be told when you reach the £27 mark.

I didn't know your name was mark - that was just a lucky guess!

Does this happen with one site in particular or all your sites? As explained above we have no known issues at present around menus not working. So if you could contact support, we can see what software and app versions you are running, establish which site in particular you are having problems with and inspect your site for anything obvious.

Thanks

- Comdot

That said, it works OK on my machines and am waiting on confirmation as to his IE version

Would really appreciate a rapid response as it is costing me and my Clients dearly.

Many thanks - Ian

We are working on that. The WMode we use to support the HTML Widget does some rather odd things. We have a bug fix for this ready to go out along with keyboard fixes within the next week. That is if all testing goes to plan.

So bear with us and we should be able to wrap a few bugs in one release.

Regards - Comdot

This is the same for HTML Snippet for Google maps and for Google widgets.

Any ideas as to how I can get the map to load withint my site ?

We are doing our best. If you dislike IE, could we suggest FF. The latest version 3.5, should not have the problems of IE or the keyboard issues of Chrome.

As soon as we find a fix for this issue we will notify all customers.

Thanks - Comdot

I have just switched over to IE which is such a pile of poo that I can't bear it either.........OK, rant over.....

Caroline

Your websites and account are all fully functional although your account is due on 22nd October. You have three domains you should have renewed when you got our reminder email for each. Two emails were due October 6 and one yesterday (October 19). If you log into moonfruit.com, go to Domains, you will see a renew button under each of these domains. If you take action today then you should be able to renew these without too many problems.

I can see that you did contact us on the 16th to which we replied with information on your domain sarahjaneadams.com which needs amending with GoDaddy. While you may think that your domain is set up correctly, doing an NSLOOKUP provides evidence that it has not been set up correctly:

Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\walt.GREEKATTIC>nslookup sarahjaneadams.com

Server: mimas.greekattic.local

Address: 192.168.2.4

*** No address (A) records available for sarahjaneadams.com

C:\Documents and Settings\walt.GREEKATTIC>nslookup www.sarahjaneadams.com

Server: mimas.greekattic.local

Address: 192.168.2.4

Non-authoritative answer:

Name: www.sarahjaneadams.com

Address: 146.101.249.107

If you could contact GoDaddy and ask them to explain why they haven't set the A recocord for root domain and get them to change it for you.

We will confirm these details in a reply to your most recent ticket.

Thanks - Comdot

For well over a week, nine of my Moonfruit sites have only been displaying the message '404-Not found' These are sites that all have domain names hosted with GoDaddy, my Moonfruit sites linked to domains hosted elsewhere remain unaffected. I have checked all of my GoDaddy dns records, which are all fine, and these have been checked by the GoDaddy help team who have looked through everything and referred me to you. These domains were all linked up perfectly for over a year, when now the sites are all suddenly unaccessible, without any alteration from myself whatsoever.

These are as follows:

sjadams.moonfruit.com > sarahjaneadams.com

alices-boutique.moonfruit.com > alices-boutique.com

sophiefrench.moonfruit.com > sophiefrench.com

plague.moonfruit.com > payasugocartel.com

zena.moonfruit.com > zenagibbs.com

michelinalucia.moonfruit.com > micheliasaleno.com

aartifi.moonfruit.com > aartifi.com

jamessonb.moonfruit.com > jamessonb.com

liamrooke.moonfruit.com > liamrooke.com

In an attempt to rectify this situation for at least one of my sites, I decided to transfer one domain name from GoDaddy to Moonfruit. However, having attempted to assign this to a site, it has taken well over 72 hours with no effect.

This domain name is www.creativevanity.com, which should be assigned to www.beautyliciousblingwebdesign.moonfruit.com

This situation is getting incredibly frustrating, not helped by the obvious lack of any kind of response. I am losing thousands of hits, and of course,valuable business, and don't think this is the sort of service I should be paying £15.99 a month for. As I am a national press journalist, perhaps I should write an article about Moonfruit's disinterest in order to get my situation resolved?

I look forward to your explanation and immediate rectifying of these problems.

I forgot to reply to your last paragraph. Yes we have had several DDOS atacks recenlty. But as a hosting company it must be stressed that it is specific websites that are being targetted, not Moonfruit. Unfortunately when those sites are targetted it does have a knock on affect for those hosting their websites on the same service. While you might think that this is unacceptable, it is all too common for all web hosting companies.

Even Facebook, as well as Twitter, have been the subjects of DDOS attacks so we are not alone. In fact in an ealier post DDOS attacks have been carried on major banks - yes the ones with deep pockets and extensive resources - as well as the odd country. So, avoiding DDOS is not a reality, but reacting, blocking and recovering are. We have certainly improved our response times to this type of event.

We understand that up-time is important for many of our customer who earn a living from their websites. We take providing a good service very seriously but DDOS attacks are not an easy thing to combat against. You can only ensure you minimise the risks and have good recovery procedures. We recovered this event, the one today in under 30 minutes. We wish we could have recovered quicker but this was a little different and took us a little longer to counter the attack.

I hear what your saying Andrew, but I hope you can appreciate we do take our provision of service seriously and we do all we can to keep you, everyone and their sites up and running. We will continue to learn and improve.

But thank you for your comments. It reminds us of how important our surveilance and recovery actions are.

Regards

- Comdot

(Walt)

this was my first gripe about moonfruit as generally i have been very happy with the service i have been recieving and yes i was referring to my post on the moonfruit lounge too

Andrew

Sorry but if you are referring to your post on the Moonfruit Lounge, you were not filtered, checked or approved. We actually post the notifications of the Service Status site before we do anything else. Your including a website address in your post about the DDOS was not an issue for us. It was an issue for our spam system, Akismet, which parks or suspends any comments with URLs in them. When I made my post on the lounge at 17:17 I then check ed the spam comments, saw yours and published it.

So far from playing 'big brother' we are quite upfront about our service. The only times we have felt the need to remove comments from the for um or from the Lounge is when comments have been offensive or spamvertising. If you do look through our Gripes section in the forum and comments on the Lounge you will see quite a few gripes which we have dealt with by responding to openly, professionally and without the need to hide any problems we've had with our service supply.

So please do take my word that we do not filter genuine comments on either the Lounge or this Forum. I appreciate how you might have thought we do edit or filter, but the simple fact is, we don't.

I do hope that clears up this matter for you. And I apologise for the cofusion caused. As you can appreciate the watchdogs we have at our front gate (automated systems like Akismet) don't always tell the good guys from the bad.

Regards

-Comdot

(Walt)

which i did only to find my post had to be checked before it was published something i i can't understand .as in the end it was removed . How did this happen well i don't know except moonfruit might have wanted to wait until they had properly conducted their research into why after a service disruption which took place on thursday 15th October reappeared today 17.10.2009 with a second outage where both the main website/forum and all websites run by moonfruit started to play up

the only site unaffected was the moonfruit lounge which meant one was able to report that there were problems in accessing one's website but then it became apparrent something was wrong see here http://status.sitemakerlive.com/

I appolgise to Moonfruit that may be i should haven't mentioned what now appears to be a DDOS atttack the third one in three months but seeing that i am now on a reseller package and have linked my site to facebook ( fanpage) felt this should be mentioned , a 2 hour disruption spread over two days is a bit much for those who are trying to earn a little income from their website where the response is quick in rectifying what caused both outages also taking into account the annual cost of keeping one's website going over a 12 month period

As explained in another post on this forum - we do distribute email reminder emails. We send these between 15 and 30 days prior to expiry. I have checked your email address we have lodged against your domain and it matches your account.

You may want to review our reply to your other posts in this forum and please also check your email as your renewal is now being processed.

Thanks - Comdot

of talk-talk!

I'm sorry to hear that you are having problems with one of your sites. If you used the support form then your ticket will be in the queue and we'll do our best to deal with once we have dealt with similar tickets in the queue. We do our best triage the tickets and ensure urgent tickets get dealt with first so yours will be dealt with shortly.

- Comdot

We checked your site in multiple versions of IE (inc v8), FF and Chrome and we are not seeing an problems with your left hand side menu. The site is a bit slow to load but I suspect there is something on the page master causing this. We are investigating and will reply to your ticket in our Support system very shortly.

Regards

-Comdot

I'm sorry to hear you had such a bad experience. We know at times we have been slow to respond which is why, with growing numbers of customers we have doubled the number of staff on the support team over the last 12 month. We are certainly concious that a company like ours has to continue to provide new features and tools while balancing that with improved customer service.

While we take on new staff, we have improved our support management system, are using our blog site (http://www.moonfruitlounge.com/), increasing our communication on this forum to assist customers, updating FAQ and looking at how else we can improve and broaden eh service we supply. For you this may be a case of shutting the gate once the horse has bolted but we do take our Support seriously and we are taking steps to improve.

As for Debbie, I did reply to her post in several places and the lack of support she mentions was down to her emailing us directly and not using our Support Form. We find it necessary to block all mail that isn't sent with a security key - that is inserted from our contact form. She has been replied to and service provided.

Regards

- Comdot

DAVID

Could I possibly suggest that you read our replies in this forum to your many posts before you go slating Support. We have already advised that the best way to get assistance is to use the Query Form that is available to all users under Help. As explained your last two attempts to contact us were emailed direct which will never reach our Support System. These were binned by our spam filter.

This is to ensure all Queries get logged with a unique number - and all genuine queries will get an automated response - as you did get when contacted us previously for other issues which were resolved promptly for you.

If you use our system correctly we do offer good support. And the existence of this forum is also testement to the fact that when communication fails through our normal system you have the ability to raise a concern or complaint - as you have done - and get a response - as we have done to all of your posts in this forum.

We have even set up a ticket for you so that you can respond and we can get this resolved as quickly as possible.

Thank you.

Comdot

Thank you - Comdot

We did reply to one of your posts yesterday and you even responded in the forum. We have advised that you need to use our Contact FORM, not this forum to log a query with us so that we can set up a unique ticket for you on our system.

As per several other response to your posts in this forum, we have now set up a ticket for you (2009100701001262) to get this resolved. If you would be so kind as to respond to that email and assist us with more details then we can resolve this for you.

Thanks - Comdot

My site has been down for two weeks, and just received a response yesterday, that still did not adequately resolve my problem.

This is unfortunate because I belong to a network marketing group that is growing extremely fast and all of them need websites to use insted of the replicated sites. We are 125,000 strong and growing and that is just sthe U.S, not including Mexico, Puerto Rico, Dominican Repubic and other Spanish speaking markets. I was definitely prpared to become an affiliate/reseller.

I hope that you get your support issues straight along with a toll free number in the United States for better service. Good luck to everyone else.

The "Cannot be completed" message is usually indicative of a browser issue (often caused by privacy issues). And we can only reproduce that when we modify the Privacy settings.

As for not opening in another window, the snippet you have selected does not do this. You are trying to open a form and this will not work. You may be able to find a snippet that opens new window but this is not something our Widget has been built to support.

- Comdot

Sorry to hear your finding it so hard.

We've never had anything other than the original PayPal buttons you can still access in your library. We have never offered a product grid that is any way associated with PayPal. It's always been the Buy Now, Add to Cart and View Cart options.

- Comdot